At John Hall’s Alaska, we strive to follow the same philosophies that have been important to four generations of the Hall family. Every John Hall’s Alaska guest becomes family when you travel with us and our hope, is that you feel like family too.
Customer Service
It starts with personal service. From your first contact with John Hall’s Alaska to the moment you arrive in Alaska until after you depart, we expertly handle all aspects of your journey and are there for you every step of the way. As a provider of small group tours, we must always acknowledge our guests at every turn to create the best Alaska travel experience possible and give our guests more than they ever expected.
Quality
No matter the capacity, every partner we work with has been handpicked by John Hall’s Alaska for their high level of service and the quality of their product in each place we travel. Because we live there, work there, guide there, and have been offering tours in Alaska since 1983 we have developed many lasting relationships. We focus on small and locally-owned businesses to give you an authentic Alaska travel experience.
Integrity
As a family-owned and operated business, we expect all of our staff to adhere to moral principles, whether engaging with guests, partners, or coworkers. It comes from within – be a good person, and do the right thing. As John Hall, Sr puts it, “Do what is right, even when no one else is watching you.”
Empathy
We spend a lot of time preparing you for your travels that by the time you arrive in Alaska, you already feel like family to us. Creating relationships of empathy and making an effort to understand another’s feelings and challenges allow us to better provide for your time with John Hall’s Alaska.
Ethics
This is probably our strongest point and one that is adhered to at all times throughout the season. John Hall’s Alaska operates on a high standard and what we expect of ourselves, we also expect from our partners. The bottom line, know the rules, follow policy, and be accountable.
Etiquette
It may seem old school, but manners still matter. We expect everyone on the John Hall’s Alaska team to mind their manners and act appropriately. It’s quite simple. Treating one another respectfully, being polite and helpful, listening carefully, and knowing when to speak, go a long way to showing you value others.