Careers

We work hard but we love our job and state! There is nothing more rewarding than seeing the excitement on guest’s faces as we host them in Alaska and around the world. We are extremely proud to offer a small business, family environment where team members are the most important reason for our 40+ years of success.

A love of animals is a plus, especially dogs. Dogs frequent our workplace and even serve as the John Hall’s Alaska employee morale team!

Now accepting applications for the following positions:

Tour Manager (Driving and Narration) and Tour Representatives (Narration Only)

Part Time or Full Time/Seasonal Available 

JHA Tour Managers and Representatives serve to represent the John Hall’s Alaska organization at all times – while on board the motorcoach, with guests and around partners, and throughout our Alaska and Minnesota operations.   Tour Managers will navigate and safely operate all aspects of the John Hall’s Alaska programs while sharing Alaska with visitors.  Tour Representatives work alongside a JHA Motorcoach operator to share Alaska with visitors.

Expectations:

• Operate motorcoach in safe and productive manner (Tour Manager only)
• Understand motorcoach operations and maintenance/safety requirements
• Narrate knowledge, history and content of Alaska, the Yukon, or the Canadian Rockies to John Hall’s Alaska clients to the highest quality among Alaska
• Previous experience in Alaska required – 3-5 years recommended
• Responsible for sharing extensive Alaska knowledge with visitors
• Responsible for successful tour operations meeting John Hall’s Alaska standards
• Ensure quality product of John Hall’s Alaska standards are met and delivered from John Hall’s Alaska partners with along the tour route.  This includes assisting in the success operations such as information gathering, sharing required details with guests and other administrative duties in accordance with tour operations.
• Responsible management of guest luggage including delivery, loading and accuracy in luggage delivery/luggage pulls.

Interested in joining the John Hall’s Alaska team? Apply for this position here.

Motorcoach Operators – Licensed CDL Drivers (Minnesota and Alaska)

John Hall’s Alaska includes one of the newest and most recognizable fleet across Alaska and Minnesota.  As a result, we also have the highest standard of CDL Motorcoach Operators.  Individuals are responsible for the safety, wellness and quality of transportation provided.  Motorcoach operators are also responsible for maintaining the John Hall’s Alaska fleet to the highest brand expectations including cleanliness and guest comfort.

• Operate motorcoach in safe and productive manner (Tour Manager only)
• Understand motorcoach operations and maintenance/safety requirements
• Current, valid, and clean record with a CDL
• Must at least be class B and have a passenger and air brake endorsement
• Minimum of 3-5 years’ experience driving a motorcoach
• Work alongside John Hall’s Alaska Tour Representatives or charter companies to ensure experience and expectations are met
• Any necessary administrative tasks to support tour operations or driving requirements
• Responsible management of guest luggage including delivery, loading and accuracy in luggage delivery/luggage pulls.

Interested in joining the John Hall’s Alaska team? Apply for this position here.

Ground Operations (Seasonal)

John Hall’s Alaska Ground Operations is a key role in successful guest experience.  This role actively participates in all facilitating guest arrivals, departures and tour/motorcoach preparation.  This is a seasonal position from June to August and requires flexible scheduling including evenings and weekends.

Expectations:

• Professional behavior and courtesy must be demonstrated at all times
• Facilitate all guest arrival and departure experiences
• Friendly, outgoing personality willing to work alongside airport operations
• Other duties as requested by Lead Ground operations
• Assist in creating pre/post tour documentation with Lead Ground Operations
• Facilitate welcoming and departure of all guests in Anchorage, Fairbanks and Sitka and Juneau. Primarily based in Anchorage but may be requested to travel to another location for 1-3 days assistance
• Reports directly to Lead Ground Operations
• Most importantly: Go above and beyond. John Hall’s Alaska is in business to exceed the customers’ expectations. For any John Hall’s Alaska employee, the terminology “no we can’t” does not exist
• Use every resource necessary and possible to meet the clients’ needs

Interested in joining the John Hall’s Alaska team? Apply for this position here.

Corporate Openings

John Hall’s Alaska is always accepting applications.  To us, it is about finding the right person, not just filling a position. We welcome any and all resumes so don’t be shy!

Full time employees may take advantage of benefits including personal leave, paid vacation, holiday pay for all major holidays, retirement contribution, health insurance or health insurance reimbursement and yearly bonus pay based on years of service or performance.

Director of Tour Operations

John Hall’s Alaska is a family-owned and operated tour company with almost 45 years of touring experience in Alaska! We are looking to fill a vital role in the success of the company and tour operations.  The Director of Tour Operations oversees all tour aspects, partner relationships and contributes to product development.

The Director of Tour Operations will require a portion of travel based on location.  This individual may be located anywhere with relatively flexible hours.  It will be required to work on Alaska time during peek operational season in an effort to support tour operations, staffing and needs. 

Job Description:

• Manage relationships with partners throughout the world – hotels, transportation. attractions, and food & beverage venues.
• Initial planning and reservations
• Ongoing tour support and preparation for group arrivals
• Real time logistical support throughout operational season and tour operations
• Consistent monitoring, evaluation and feedback post tour operations
• Alaska and World Adventures – Help develop and coordinate tour itineraries and partnerships around the world including all tour elements such as hotels, attractions and meals.
• Manage contract negotiations with partners:
• Acquire, review and approve rates and agreements.
• Consistent updates, management and communication
• Serve as the primary contact for all hotels, attractions, and food & beverage venues in
• Assist in creation of supporting/sales documents for optional excursions for groups and FITs.
• Support John Hall’s Alaska team members and operations
• Provide necessary resources and documents for staffing and tour operations
• Develop and create guest reviews

Position Requirements:

• Associates degree or two other equivalent two-year degree preferably with business knowledge.
• Experience in operations, Tour Operations experience is preferred, however not required.
• 2-3 years of tour operations or hospitality experience
• Proficient use of computers including Microsoft programs – Excel, Word, PowerPoint and Outlook.
• Organized and attention to details.
• Ability to successfully manage multiple tasks, projects and individuals at one time.
• Ability to prioritize to achieve deadlines.
• Ability to work in a team environment with clear communication skills.
• Ability to travel, visiting partners around world for product quality control.

Full Time Position Eligible For:

• Paid Time off
• Paid Vacation Time
• Paid Holidays
• Health and Dental Insurance

Individual has the capability to work from a remote location 80-90% of time, pending work comfort level and successful completion of tasks. Ideal candidate will be requested to spend time both at corporate office and operational office at the start of position.

Interested in joining the John Hall’s Alaska team? Apply for this position here.